Support

The Auctori™ team is here to answer any questions you have, listen to your suggestions and receive any feedback whether it be good or bad.  Please contact us at help@auctori.com.

FAQ

Auctori™ is a web solution which means you can change your website at any time. Editing, deleting and adding elements to your site can be done instantly. You don’t have to have a program downloaded to use the Auctori™ CMS. You can even access it from your phone.

We believe that every site should be search engine optimized. We make these tasks easy to do within Auctori™.

• Submitting your site to the search engines

• Adding titles, descriptions and keywords

• Making URL’s search engine friendly

• Setting up Robots.txt files

How customizable is my Auctori™ website?

We want Auctori™ to meet your needs, so tell us what you need and we will customize Auctori™ for you. We are not trying to fit your ideas into a box. We want to communicate with you so that we can build a box to fit your ideas. We are constantly building different modules to accommodate different design elements. If you have an idea, share it with us.

Do I need to install any software to use Auctori™?

No, Auctori™ is a web based solution which means all you need is a current web browser. We suggest using Mozilla Firefox, but Internet Explorer and Safari are compatible also.

How much storage space do I receive?

When you host your site with Auctori™ you receive 10 email addresses, a web database, 5 GB of data transfer and 5 GB of disk space.  If your needs exceed this we can discuss additional space.

What services does Auctori™ offer?

At Auctori™ we have partnered with The Net Impact® to offer design, content creation, custom development and search engine optimization.  We can help you with any of these services or just a few. Tell us what you can do, and we can do the rest.

How secure are Auctori™ Services & Applications?

We are committed to keeping your site safe, secure and accessible. Our dedicated server boasts daily backups, 24/7/365 expert technical support and a hardware redundancy failover plan. Additionally, we are supported by Rackspace and the Rackspace Network which has a 100% Network Uptime Guarantee. For additional security features please visit: http://rackspace.com/whyrackspace/network/datacenters.php

If I decide to leave Auctori™, what happens?

We have a strong belief here at Auctori™ that your website is truly your website. If you decide to leave Auctori™, we will deliver to you all artwork, imagery and supporting files needed to continue running your site elsewhere on a comparable hosting environment.

Can I add new websites?

We hope you do! With Auctori™ you can add numerous sites and manage them all in one place. Some of our clients create an additional site for their intranet and manage both within Auctori™.